Director, Engagement & Change Management

Job Description

The Role

In this role, you will assist with associate engagement, organizational change management, strategic planning, and the development of change management communications. The Fidelity associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. Additionally, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you’ll create and execute change management strategies that maximize adoption while minimizing resistance.

Your responsibilities include consulting and providing insight to business partners and stakeholders. This involves shaping change management approaches, positioning, messaging, and content. Additionally, you’ll develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you’ll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You’ll also consult on executive presentations and guide messaging across communication channels. Anticipating organizational challenges and resistance, you’ll create risk mitigation plans and establish organizational change management standards. Lastly, you’ll coach business analysts to ensure a consistent approach throughout the digital workplace.

The Expertise & Skills You Bring

• College degree required, MBA a plus
• Experience or certification in large-scale organizational change management
• 3 plus years of experience in strategy or business improvement
• Possess' excellent writing, storytelling, and verbal communication skills
• Able to identify issues and propose solutions. Looks for alternative ways to implement the work and overcome or circumvent challenges / obstacles
• Experience building and revising SharePoint content, CMT, and PowerPoint
• A motivated self-starter / autonomous worker who enjoys collaborating with colleagues
• Deadline and detail oriented; somebody who works well under pressure and with multiple simultaneous priorities
• Acute business acumen and understanding of organizational complexity, issues, and challenges
• Experience adjusting team members through changes and inspiring associates to adopt new ways of working
• Comfortable in a corporate environment; understand how to appropriately navigate an organization to get needed information; and sensitive to cultural nuances
• You can work with all levels of the organization, especially with senior leaders, to champion and apply best practices
• Familiarity with agile methodology, product management, and phases of the product lifecycle
• Excellent consultation, communication, and coaching skills

The Team

As a member of the Digital Workplace team, you will work in a collaborative, dynamic, and creative environment at Fidelity Investments. Our team is focused on understanding the associate experience, driving innovative digital experiences, and ensuring everyone has the right digital tools, training, and support to do their best work. We craft effective change management and adoption communications and pay attention to every detail in the “last mile.” We work hand-in-hand across enterprise teams to jointly develop vision, prioritize, and execute on specific digital products.

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