Senior Manager Client Success-Implementation

Responsibilities :

• Define and execute a strategic vision for customer success tailored to small and rural healthcare providers.
• Cultivate trust and loyalty with hospital executives and administrative teams through a relationship-based client engagement approach.
• Identify back-end revenue performance opportunities on core financial metrics and resolve through contract negotiation, change management, lean process improvement, guiding in revenue cycle best practices, and advanced quantitative.
• Serves as a liaison in coordination with the R1 Deployment team for training and subject matter expertise on the utilization of R1 workflow.
• Assist with the management of the Net Promote Score program, including survey management, analysis, corrective actions, and communication of results.
• Continuously detect and resolve defects within go live integration to R1 processes and procedures while creating solutions to prevent future defects.
• Responds to ad-hoc client requests and develops solutions in a timely manner.
• Mentor R1 Customer Success Managers, R1 Operational leaders and potentially client staff to improve performance and service offering
• Develop industry knowledge that serves as a foundation for career progression and client value.
• Interpret data sets and create data analyses to drive desired results.

Required Qualifications :

For this US-based position, the base pay range is $100,838.24 - $127,950.31 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. (“the Company”)