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IT Technician

IT Technician

Wraith Scarlett And RandolphLos Angeles, California, United States
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WSR is seeking a skilled IT Support assistant to enhance our team. This position requires delivering frontline support for both hardware and software issues, while also managing and maintaining cloud-based services such as Microsoft Azure and Office 365. We are seeking a versatile technician with excellent troubleshooting abilities, a customer-centric approach, and experience in cloud technologies.

Requirements

  • Provide technical support for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, productivity applications).
  • Diagnose and resolve issues with Windows 11 operating systems.
  • Configure, maintain, and support Office 365 services, including Exchange Online, Outlook, Teams and OneDrive.
  • Assist with Azure Active Directory (AAD) including user provisioning, MFA, and conditional access.
  • Maintain and troubleshoot end-user accounts, access, and permissions across cloud systems.
  • Participate in the onboarding and offboarding processes for users, including setup and decommissioning of devices.
  • Document incidents, procedures, and solutions using the supported ticketing system.
  • Assist with IT asset management and maintain accurate inventory records.
  • Provide end-user training and guidance as needed required.

Qualification and requirements

  • A minimum of 2 years of experience in an IT support or help desk role.
  • Practical experience with Microsoft Office 365, including both support and administrative tasks.
  • Proficiency in Microsoft Azure.
  • In-depth knowledge of hardware support for PCs, laptops, printers, and mobile devices.
  • Familiarity with Windows 11 operating environments.
  • Experience with remote support tools such as TeamViewer, GoTo Resolve, and RDP.
  • Exceptional communication and customer service skills.
  • Strong organizational skills and adept at troubleshooting.

    • Preferred Skills and experience

  • Possession of Microsoft certifications, such as AZ-900, MS-900, or MD-102.
  • Proficiency in scripting, with a preference for PowerShell.
  • Fundamental understanding of network infrastructure and security best practices.
  • Experience in cloud-first environments.

    • Working Conditions

  • This position is based on-site.
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    It Technician • Los Angeles, California, United States