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IT Tech I (Southington, CT)

IT Tech I (Southington, CT)

GT IndependenceSouthington, CT , US
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RESPONSIBILITIES AND DUTIES

  • Serve as first point of contact between end-users and IT staff to identify the root cause of an issue.
  • Communicate regularly with office staff to ensure computer equipment is working correctly and respond in a timely manner to solve problems.
  • Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.
  • Keep computers and peripherals up to date and functioning properly.
  • Screen complex, technical or specialized literature for referral.
  • Make and implement recommendations based on the problem identified.
  • Perform routine maintenance and management of infrastructure and systems.
  • Support Cloud infrastructure settings and deployment.
  • Other duties as assigned.

EDUCATION

High School diploma or equivalent required

Degree in Information Technology preferred

EXPERIENCE AND QUALIFICATIONS

  • CompTIA A+ or Microsoft Certification or equivalent experience a plus
  • Excellent customer service skills
  • Attention to detail; Excellence in quality of work
  • Ability to identify difference between and resolve hardware and software issues
  • Network troubleshooting basics
  • Advanced Knowledge of Microsoft Windows 10 Operating Systems
  • Advanced Knowledge of Microsoft Office Products
  • Familiar with Microsoft Server Products including, Windows Server 2008 / 2012 / 2016 / 2019 (Active Directory; DHCP; DNS; Print Server)
  • Knowledge of mobile device configuration
  • Knowledge of installing and managing antivirus software
  • Ability to work independently and efficiently manage time
  • Excellent written and verbal communication skills

    • WORK ENVIRONMENT

    Work is primarily performed in an office setting. Requires light lifting of computer equipment. On call and remote work is required for this position.

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    Ct Tech • Southington, CT , US