Patient Call Center Agent Spanish Speaking
Tru Medical ManagementNew York, NY, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionHigh school diploma or equivalent Superior active listening, verbal, and written communication skills Knowledge of customer service practices and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus
Benefits : 401(k)
Paid time off
Training & development
Patient Call Center Agent Job Responsibilities and Duties :
- Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
- Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
- Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
- Assisting in patient translation, if required
- Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
- Confirm patient visits for next day appointments
- Identify and escalate issues to management
- Complete daily call logs and reports
- Sorting and filing all incoming fax correspondence
- Other duties as assigned
Patient Call Center Agent Qualifications and Skills :
Benefits : 401(k)
Commuter benefits
401K
Bereavement leave
On-the-job training
Paid time off
Paid training
Promotional / growth opportunities
Full-time / Part-time opportunities
Job Types : Full-time, Part-time
Education :
High school or equivalent (Required)
Experience :
Customer Service in a medical setting : 1 year (Required)
Language : Spanish (Required)
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Call Center Agent • New York, NY, United States