Head of Content Innovation and Programming Job at Disability Solutions in Cincin

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. We are seeking a dynamic leader for a full-time professional position on our Member Services team who will also oversee our departmental social media presence. A vital component of this role is a demonstrated ability to work both autonomously and as a member of a team with initiative, critical and creative thinking, as well as a strong commitment to student development and success, collaboration, and customer service. Lastly, this position has financial, administrative and personnel responsibilities and will serve on departmental committees and work teams. This position includes the ability for a hybrid work schedule with up to 20% work from home option. In accordance with UC policy, this option is subject to change. Lead the Member Services Leads Student Team : Recruit, hire, train, schedule, supervise, and mentor student Lead staff. Serve as the primary contact for new members, including memberships and waivers. Coordinate smooth access for members, guests, summer conferences and special groups, and deliver exceptional customer service across all touchpoints. Oversee content planning, scheduling (via Sprout Social), and analytics across all platforms (e.g., Instagram, TikTok, Facebook, X, YouTube, Pinterest). Ensure consistent messaging and branding that reflects our department's values and engages our community. Work with Campus Services Marketing to help streamline communication efforts to members through newsletters, digital signage, the website, and other marketing materials. Develop Staff Training & Resources : Create tools for onboarding, staff meetings, and customer service training. Maintain and update employee handbooks, policies, and procedures. Support Affiliate Memberships & Promotions : Build relationships with campus and community partners to expand affiliate memberships. Help develop and promote membership campaigns and special events. Assist with system administration of our member management software, Rec Automation.

• Instruct CPR / AED training courses (certification provided).
• Collaborate with all Campus Recreation staff on events and programs and facilitate communication to the Member Services staff and assist in coordinating program and service sales.
• Occasionally work early mornings, late nights, or weekends.
• Bachelor's Degree. Seven (7) years of relevant work experience and / or other specialized training can be used in lieu of education requirement. Degree in business administration, marketing, communication, recreation or related field.
• One (1) year of staff supervision. Experience training, developing and evaluating staff.
• Three (3) years of experience in customer service, member services, management, business operations or related area.
• Proven commitment to staff development and customer service.
• Knowledge of various related systems, including CSI / Rec Automation, SubItUp, Connect 2 Concepts (C2C), Canva, and Microsoft Office.
• Office environment / no specific unusual physical or environmental demands. UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. UC prioritizes work-life balance with a generous time-off policy, including : 11 paid holidays and additional end-of-year paid time off (Winter Season Days) Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. Program Manager, Member Services Engagement Facility : Main Campus Program Manager, Manager, Medicare, Management, Research, Healthcare