Front Desk Agent Hotel
Ava Hotels LLCGarland, TX, USjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionWelcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc. Will be required to work nights, weekends, and / or holidays. Employee discount 8-hour shift Day shift Holidays Night shift Weekends High school or equivalent (Preferred) Hotel Experience : 1 year (Preferred) Front Desk : 1 year (Preferred) One location
Benefits :
- Employee discounts
- Free uniforms
- Flexible schedule
- Opportunity for advancement
Full Job Description
JOB OVERVIEW :
Check-in / check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES & RESPONSIBILITIES :
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent, plus one-year front desk / guest service experience. Must speak fluent English.
Other languages preferred.
This job requires ability to perform the following :
Other :
Job Type : Full-time
Pay : $13 per hour (depend on experience)
Benefits :
Schedule :
Education :
Experience :
Work Location :
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Hotel Front Desk Agent • Garland, TX, US