ERP Support Coordinator

Pilatus Business Aircraft LtdBroomfield, Colorado, United States

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Description

Pilatus is hiring an ERP Support Coordinator to join our team in Broomfield, CO. In this role, you will be responsible for ensuring the smooth and efficient operation of the Enterprise Resource Planning (ERP) system. You will also provide technical support, troubleshoot issues, and coordinate system developments and upgrades. A successful person in this position will deliver excellent internal customer service and possess a high attention to detail. Take your career to the next level by joining Pilatus Business Aircraft!

Essential Duties / Responsibilities

Provides service desk ticket support
Sets up new users and security templates as needed within ERP platform
Works with data analysts to support visualization and reporting tools including Crystal Reports & MS PowerBI
Communicates ERP system issues to software provider when needed for support
Updates ERP database when required utilizing in-house scripts
Provides new and existing users with ERP guides and standard user navigation as needed
Supports the internal ERP super-user group regarding bug fixes and version upgrades

Other Duties / Responsibilities

Works with Cyber Security Analyst to ensure ERP systems are protected and secured

Other tasks as assigned by the Director IT or ERP Team Leader

Requirements

Skills / Qualifications

Associate’s degree or equivalent training and experience

1-2 years of experience in ERP system administration or support

Knowledge of Component Control Quantum ERP preferred

Ability to organize and administer multiple tasks simultaneously

Manage ticket queue and prioritize as necessary

General knowledge of creating reports within Crystal Reports and Power BI preferred

Ability to use and learn SQL queries to update the Oracle Database associated with Quantum Control

Excellent communication, interpersonal, and organizational skills

Highly attentive to details and adapt quickly to changing priorities

Works well in team environment and independently

What We Offer

11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick / personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus

90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually

Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually

401(k) retirement plan matching up to 6%

Life and long-term disability insurance premiums paid in full

Tuition assistance available annually after the first year

The salary range for this position is $54,132 - 67,296 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.

With over 2,500 employees and about 150 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention : Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position, please email employment.us@pilatus-aircraft.com with your request.

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Support Coordinator • Broomfield, Colorado, United States