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IT Service Desk Technician II

IT Service Desk Technician II

Soleo Health IncFrisco, TX, US
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Job Description

Job Description

Description :

Soleo Health is seeking a Full time , IT Service Desk Technician II to support our core business needs. Join us in Simplifying Complex Care!

  • This position is fully Remote

Soleo Health Perks :

  • Competitive Wages
  • 401(k) with a Match
  • Referral Bonus
  • Paid Time Off
  • Great Company Culture
  • Annual Merit Based Increases
  • No Weekends or Holidays
  • Paid Parental Leave Options
  • Affordable Medical, Dental, & Vision Insurance Plans
  • Company Paid Disability & Basic Life Insurance
  • HSA & FSA (including dependent care) Options
  • Education Assistance Program

    • The Position :

    The IT Service Desk Technician II is a senior-level technologies role that provides advanced technical support, drives problem management, mentors team members, and contributes to the design and implementation of secure and resilient IT systems. This role is a key player in both frontline support and infrastructure project execution. Additionally, the role will act as a key contributor to support the DevOps infrastructure, engaging in implementing changes to automate infrastructure changes, logging and monitoring frameworks, and application tiering to support scalable and reliable system delivery.

    Responsibilities Include :

  • Serve as the primary escalation point for complex technical issues across the enterprise.
  • Lead incident response and problem management efforts, ensuring root cause resolution and documentation.
  • Collaborate on enterprise-wide infrastructure initiatives such as call center rollouts, application redesigns, and site upgrades.
  • Manage and secure the lifecycle of hardware and mobile devices (e.g., Intune, Jamf, MDM / RMM tools).
  • Act as a key contributor by supporting and engaging in DevOps-related infrastructure including configuration and optimization of automated infrastructure changes, logging / monitoring systems, and structured approaches to application tiering and lifecycle management.
  • Support and advance security and resilience across systems and processes; champion IT best practices.
  • Mentor and train Tier I technicians, elevating team performance and knowledge.
  • Own and delegate project tasks, ensuring timely delivery of technical objectives.
  • Maintain and update documentation, knowledge bases, and training materials.
  • Provision and support complex systems including Office 365, Exchange Online, Mimecast, and Active Directory.
  • Monitor and maintain IT infrastructure, identifying opportunities for automation and improvement.
  • Demonstrate high aptitude, strong initiative, and exceptional customer service in all engagements.

    • Schedule :

  • Must be able to work Full time, Monday-Friday 8 : 30am-5pm, Remote
  • Must be able to participate in an on-call rotation
  • Must have advanced IT Service Desk Technician experience- 4 years required

    • Requirements :

  • High School Diploma or GED required; Associate’s degree or technical training preferred.
  • Minimum of 4 years of Service Desk experience in enterprise environments.
  • Advanced troubleshooting across Windows, iOS, and networking environments.
  • Strong knowledge of ITSM tools, mobile device management, and security standards.
  • Proven ability to mentor others and lead through influence.
  • Ability to manage competing priorities in a collaborative, high-performance culture.
  • Deep commitment to security, operational excellence, and resilient technology delivery .

    • About Us : Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

    Soleo’s Core Values :

  • Improve patients’ lives every day
  • Be passionate in everything you do
  • Encourage unlimited ideas and creative thinking
  • Make decisions as if you own the company
  • Do the right thing
  • Have fun!

    • Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

    Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

    Keywords : IT Service Desk Technician II, Service Desk Analyst II, Help Desk Technician II, IT Support Technician II, Desktop Support Specialist II, End User Support Specialist II, Technical Support Analyst II, IT Support Engineer (Tier 2), Tier II Support Technician, Level 2 Help Desk Technician

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