Customer Support Engineer

A company is looking for a Customer Support Engineer to provide high-quality support to enterprise customers. Key Responsibilities Support and maintain customers by resolving technical and non-technical issues via phone and email Provide high-level support to complex enterprise customers and document bugs for escalation Enhance support resources and assist leadership by identifying trends and areas for improvement Required Qualifications 3+ years of Technical Support experience, preferably in the SaaS sector Strong technical aptitude and analytical skills Proven track record of maintaining high CSAT scores in a fast-paced environment Experience with Gmail, Chrome extensions, Outlook, and web-based applications Familiarity with programming languages, ideally JavaScript or Java, is a plus