Customer Support Representative

Major document management company seeks Customer Support Representative with 2-3 years customer service experience with print estimation for custom digital & offset print production orders. ESSENTIAL FUNCTIONS : Primary resource for advice for all document production needs of the Client including inquiry and escalation includes digital print solutions as well as litho / web printing-Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner-Promote the print services of the Xerox Enterprise Solution-Identify and develop digital document opportunities Print Job Management : -Price, co-ordinate and manage print projects as required-Interface with preferred suppliers, internal / external as required Manage the various process requirements such as : Document production quote process Proof exchange Delivery date follow up-Ensure appropriate documentation is available for audit purposes System Administration : Provide system administration support for the forms management solution implemented for the client SKILLS : -Ability to demonstrate excellent interpersonal skills-Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy-Demonstrate ability to network with colleagues to share and deliver benchmark solutions-Demonstrate ability to deliver to deadlines-Demonstrate ability to function effectively at all levels of the business-Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office-Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements-Demonstrate ability to manage multiple tasks in fast paced environment-Ability to demonstrate creativity & strong negotiation skills-Ability to demonstrate organizational skills Experience in working autonomously.-Position is onsite - not remote. EXPERIENCE : -Preferred (3) years of print industry experience Customer Service aka Print Estimator-Preferred three (3) years in a customer relationship role-Experience in print sales or price estimation and / or familiar with document production techniques; use of estimation online tool preferred ()-Direct Mail Experience helpful-Experience with print shop job scheduling Valid driver license-Print procurement experience EDUCATION : -Minimum : High School Diploma or Equivalent-Preferred : Associates Degree