Triage Engineer

Role : Triage Engineer

Location : Plano TX (Onsite)

Job Description :

The Triage Software Engineer will primarily be responsible for initial analysis and triage of defects before they are assigned to individual development teams for root cause and fix.

Responsibilities :

Perform high level defect analysis to filter out environmental / setup issues IVI vs server-side issues and move the defects to correct queue (HU Server Tier1 Tier2 etc.) at the earliest

Continuously monitor the defect dashboard drive defect triage calls and work closely with PO Eval & Development team members to clarify defects and track them to closure

Create dashboards and reports for management and other stakeholders

Provide summarization of key points and work with others to cut through ambiguity and bring issues to resolution

Skills Required :

Great problem-solving skills analytical tools & development experience and ability to evaluate and identify issues at a code level

History of working with cross-functional teams to ensure successful product

Must be a self-starter with excellent communication skills attention to detail and a knack for solving problems creatively

Able to work under pressure

Experienced in Automotive Infotainment domain with exposure to embedded software development in C / C / Linux

Knowledge of how to use JIRA Confluence and Logs Analysis Tools

High Level System Architecture Knowledge - SW Design Sequence diagrams APIs HTTP error codes

Conversant with Linux commands utilities and basic Python scripting

Experience in Agile and Scrum methodologies

Ability to respond promptly confidently and effectively to unforeseen situations such as unexpected questions obstacles or opportunities

Added Bonus :

Experience in designing developing and debugging software in a real-time embedded environment

Knowledge of how to read DLT logs DLT-Viewer and how to apply filters in DLT logs

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-time

Experience : years

Vacancy : 1