Team Leader, Endorsement Core
ChubbPhoenix, AZ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionManage and delegate individual as well as team's authority Underwrite complex endorsements and field and approve referrals for teams based on established authority. Responsible for elevating items outside of authority to designated referral outlets including TUMs and home offices. Maintain up to date knowledge and understanding on all applicable underwriting and corporate strategies and ensure compliance among the team Work with Field and Center leadership to develop relationships with brokers / agents in assigned territories and to establish best practices Regular cadence of underwriting audit to ensure quality of underwriting in compliance with corporate requirements. Monitor, manage and oversee workload capacity of each team member and adjust as appropriate. Ensure adherence to SLAs and service standards from an underwriting perspective. Collaborate with the processing centers to ensure service delivery and quality policy issuance for policies written in the UWC. Monthly communication of business unit results to leadership team Monitor team organizational skills and production output to create capacity within departments. Adhere to all workflows and procedures in compliance with corporate and branch strategies. Support processing center to ensure timely processing of transactions to ensure throughput results are within UWC and corporate guidelines. Ensure quality results are consistent with corporate standards by addressing and training in areas of concerns brought forth from CI audit scores, random self checks, and other audits. Achieve key endorsement metrics including SLAs, quality and productivity. Support CI overall growth and retention goals by underwriting endorsements in line with Chubb customer service standards and Chubb underwriting profitability standards.
Job Description
Major Duties / Responsibilities of the Job :
People Management :
- Direct accountability for the hiring, training and performance management of the Endorsement team.
- Manage and drive productivity throughout the team while holding the underwriters accountable to specific metrics.
- 7 10 employees
- Train and development UW specialization
Underwriting Management :
Process Management :
Financial Management :
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Team Leader • Phoenix, AZ, US