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Event Operations Supervisor, Audio Visual - Sheraton Denver

Event Operations Supervisor, Audio Visual - Sheraton Denver

Encore MxicoDenver, CO, United States
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Event Operations Supervisor, Audio Visual - Sheraton Denver

Join to apply for the Event Operations Supervisor, Audio Visual - Sheraton Denver role at Encore Mxico

Event Operations Supervisor, Audio Visual - Sheraton Denver

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Join to apply for the Event Operations Supervisor, Audio Visual - Sheraton Denver role at Encore Mxico

Position Overview

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management

  • Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
  • Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
  • Ensures flowsheets are updated and properly completed.
  • Works with team to establish coordinated communications for the management of events.
  • Attends venue meetings as needed (examples : daily banquet event order meetings, pre and post conferences).
  • Assists management in team member compliance with Operational Excellence.
  • Provides suggestions for scheduling and operational efficiencies accordingly.

Customer Service

  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encores Service Standards.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Fosters and maintains the hotel / client relationship.
  • Assists management in team member compliance with Encores Service Standards.

    • Training / Staff Development

  • Assists in training technicians on all floor activities.
  • Assists in training technicians on the venues operational standards and Encores service and operational standards.
  • Serves as a mentor for new hires.
  • Provides guidance and understanding of technician career journey
  • Models and reinforces a positive working environment centered around company values.

    • Event Technology

  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and / or damage when in use.
  • Performs preventative maintenance on equipment to keep it presentable and in good working condition.
  • Leads the team in proper security, storage, transportation, and maintenance of equipment.
  • Participates in physical inventory count processes as requested.

    • Job Qualifications

  • Bachelors degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 year of audio-visual experience is required.
  • Internal applicants must meet / complete all training and certification requirements as determined by Encores Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements : Internal Hourly Requirements.pdf
  • External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here :
  • Knowledge of technical theory.
  • Advanced problem-solving skills.
  • Experience leading workflow and team members.
  • A valid drivers license is required for team members in positions that may operate Company vehicles.
  • Additional DOT requirement may need to be met if applicable.
  • Must be able to lift 50 lbs.

    • Competencies

    Deliver World Class Service

  • Hospitality
  • Ownership

    • Do The Right Thing

  • Manages Ambiguity

    • Drive Results

  • Directs Work
  • Achieves Goals

    • See The Big Picture

  • Financial Acumen

    • Value People

  • Builds Effective Teams

    • For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

    Physical Requirements

    Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are : Continuously, Frequently, Occasionally, and Never.

    Physical Activities

  • Sitting : 2-3 Hours
  • Standing : 4-5 Hours
  • Walking : 4-5 Hours
  • Stooping : 2-3 Hours
  • Crawling : 2-3 Hours
  • Kneeling : 2-3 Hours
  • Bending : 2-3 Hours
  • Reaching (above your head) : 2-3 Hours
  • Climbing : 0-1 Hours
  • Grasping : 4-5 Hours

    • Lifting Requirements

  • 0 - 15 lbs
  • Continuously
  • 16 - 50 lbs
  • Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Occasionally

    • Carrying Requirements

  • 0 - 15 lbs
  • Continuously
  • 16 - 50 lbs
  • Frequently
  • 51 - 100 lbs : Occasionally
  • Over 100 lbs : Never

    • Auditory / Visual Requirements

  • Close Vision : Continuously
  • Distance Vision : Continuously
  • Color Vision : Frequently
  • Peripheral Vision : Occasionally
  • Depth Perception : Frequently
  • Hearing : Continuously

    • Pushing / Pulling Requirements

  • 0 - 15 lbs
  • Continuously
  • 16 - 50 lbs
  • Frequently
  • 51 - 100 lbs
  • Frequently
  • Over 100 lbs : Occasionally

    • Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

    Work Environment

    Hotel

    Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

    Warehouse

    Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

    The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    INDEVT

    Hourly Pay Range : $23.00 - $27.07

    The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

    Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

    We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Management and Manufacturing

    Industries

    Events Services

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    Supervisor Audio Visual • Denver, CO, United States