Medical Assistant

Medical Assistant

Under direct supervision, performs a variety of basic and routine patient care and clerical duties to assist medical providers in the care and treatment of patients. Primary function is to room patients and facilitate provider schedule. Makes members / patients and their needs a primary focus of ones actions; develops and sustains productive member / patient relationships. Actively seeks information to understand member / patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members / patients. Considers how actions or plans will affect members; responds quickly to meet member / patient needs and resolves problems.

Essential responsibilities include knowing and complying with all Kaiser Permanente quality, safety, and emergency policies; performing basic, routine, and regular delegated medical functions; supporting physicians and other medical providers; performing routine clerical and reception duties; preparing examination and treatment rooms; reviewing and communicating to physician and other medical providers appointment schedule; interviewing patient; and instructing patients in preparation for scheduled procedures.

Basic qualifications include successful completion of an accredited Medical Assistant program and a minimum of 120 hours of clinical experience; a copy of diploma and transcripts from program required or letter from school attesting to successful completion; and a high school diploma or general education diploma (GED). Additional requirements include demonstrated customer service skills, customer focus abilities, and the ability to understand Kaiser Permanente customer needs.