Event Operations Manager

Event Operations Manager

Responsibilities :

• Oversee and execute all private events at Hotel Covington and The Madison Event Center
• Private events include wedding ceremonies, wedding receptions, rehearsal dinners, non-profit fundraisers, celebrations, board meetings, corporate seminars, networking functions, and more
• Recruit, hire, and nurture a team that supports our company culture while providing excellent customer service to our guests
• Create job postings, review applicants, conduct interviews, onboard and train new hires
• Support and manage event staff, up to 80 part-time
• Coach, motivate, and lead by example every day
• Provide necessary tools to event staff to provide the best service to our guests
• Plan and execute quarterly team meetings and annual performance reviews
• Counsel, support, and discipline underperforming event staff
• Review and manage training guide and standard policies for event staff
• Ensure customer service is exceptional at all levels
• Resolving customer issues and concerns when needed
• Training event staff to meet and often exceed customer expectations
• Ensure facilities are properly organized and presentable
• Event spaces are always ready for a new client tour
• Back-of-house areas kept clean and organized
• Manage daily housekeeping and quarterly cleaning schedules
• Collaborate, assist, and work effectively with all other departments
• Including but not limited to Sales, Restaurant, and Culinary Teams
• Attend and participate in weekly meetings
• Ensure all event details are reviewed and finalized for event staff
• Work with the management team to manage labor and supply costs
• Weekly orders with outside vendors
• Negotiate and manage vendor contracts
• Create event schedule, manage, and approve payroll
• Prepare for and execute various in-house events such as client tastings, employee luncheons, employee events, and more
• Manage relationships with vendors and local businesses
• Assist outside vendors while working at our venues, and cultivate positive and professional relationships
• Other duties as assigned

A Successful Event Operations Manager :

Benefits :