Service Desk Analyst
JVT AdvisorsAndover, MA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.temporary
job_description.job_card.job_description1-2 years’ experience in a similar role Competent with Windows Operating Systems Basic understanding of Active Directory and Group Policy Basic understanding of Office365 End user-focused Working knowledge of Project Management An understanding of Enterprise level Asset Management
Job Summary :
This individual will help with the migration of every Windows device in the company from our legacy Active Directory domain to Azure AD and Intune management. This person will be required to communicate with each end user, schedule their migration, execute the migration and verify that all is working correctly.
Responsibilities :
- Coordinates diagnoses and troubleshoots incoming employee calls.
- Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or employees using network remote access.
- Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.
- Provides case status updates to management and end-users.
Requirements :
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Service Desk Analyst • Andover, MA, US