Production Support Specialist

Nearly + years of experience in Application Support, and ITIL process, Handling Incident triaging, Proritization, Assignation and resolutions, Handling service requests, Changes and problem requests.

Strong understanding of ITIL methodologies for SLAs for Incidents, CRs and changes, and work under pressure for Priority issue triaging till resolutions, engaging right teams in a war room kind of situations

Lead critical activities of triaging and P P situations and provide updates and send notifications

Lead team with critical activities like failovers and patchings end-to-end

Lead team with trainings and process improvements