Implementation Specialist

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is a core operating group of American Express and continues to deliver robust growth. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.

The GCS GOI – Global Onboarding and Implementation’s (COI) organization is responsible for end-to-end project management and customer success throughout the Onboarding Journey. The incumbent in this role will be responsible for driving best in class customer onboarding implementations for the U.S. in Large Market. The incumbent should be extremely passionate about driving customer success while being a proactive self-driven project manager. This is an excellent opportunity for someone who thrives in fast paced environments and enjoys building strong relationships through collaboration!

How will you make an impact in this role?

• Own and ensure timely onboarding implementation of multiple customers driving customer satisfaction and accelerated time to first dollar
• As part of the Project Management Office (PMO); ensuring consistency with all communication to stakeholders (internal / external), i.e. Agendas, recaps, action items, summary and next steps
• Deliver and coordinate communications as the point of contact for our internal and external customers / partners throughout the process
• Actively participate and problem solve on the implementation process by raising issues, identifying root causes, and developing solutions
• Liaison appropriately with Sales & Account Development to ensure successful transitions of the client relationship post onboarding
• Design and continually improve processes and materials that enhance the customer experience during onboarding

Minimum Qualifications :

Preferred Qualifications :

Salary Range : $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :