Contact Center Supervisor

A company is looking for a Contact Center Supervisor who ensures exceptional customer service and mentors a team of agents. Key Responsibilities Hire, manage, and mentor a team of Tier 1 Contact Center Agents Monitor customer interactions and provide feedback to agents Prepare team activity reports and conduct ongoing interviews for new agents Required Qualifications 2+ years of contact center supervisory experience or similar managerial experience 3-5+ years of relevant customer service experience Minimum High School Education (or GED); Associate's or Bachelor's degree preferred Advanced computer knowledge with proficiency in Microsoft Excel and Word Ability to demonstrate flexibility and agility with changes in work processes