Associate Banker
Being the next generation Associate Banker at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. As an Associate Banker, you will play a key role in :
- Helping customers with their day-to-day financial needs
- Recommending the right product that fits customer's need
- Connecting customers to Subject Matter Experts in Wealth Management, Mortgage and Commercial teams for their specialized financial needs
- Introducing the bank's latest technology products to meet our customers' expanding needs
We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.
Responsibilities include :
Demonstrating strong customer service skills; assisting customers with financial transactions such as cash withdrawals, deposits, transfers, loan / credit card payments, wire transfers, and foreign currency exchangeDocumenting large deposit over Currency Transaction ReportsIdentifying fraudulent activity to prevent potential loss to the bankEnsuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirementsMaintaining strong relationships with existing customers and cultivating new customer relationshipsCross selling and referring bank products such as (depository products, wealth management, mortgage) that fit customers' needsHaving strong knowledge in using digital resources and technologies to optimize clients' digital banking experienceBeing confident in educating clients on conducting banking transactions online, via mobile app and self-service portalsDemonstrating the ability to learn and adapt to new processes and technology platforms quicklyPerforming other duties as assignedQualifications include :
High school diploma or general education degree (GED) required; Bachelor's degree highly preferred1 year of recent customer service and cash handling experience1 year of previous teller / new account experience in a banking institution preferredAbility to learn products, services, and procedures quickly and accuratelyExcellent customer service skillsStrong attention to details and time management skillsProficiency in Microsoft Word and ExcelFlexibility to work on weekends when neededCompensation : The base pay range for this position is USD $16.00 / Hr. - USD $17.50 / Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
