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IT Support Technician (Tier 2)

IT Support Technician (Tier 2)

EWTN Global Catholic NetworkBirmingham, AL
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Job Description

IT SUPPORT TECHNICIAN (Tier 2)

Full-time, onsite in Irondale (Birmingham), AL. Not remote-eligible.

HOW YOU WILL IMPACT THE BIG PICTURE :

As the IT Support Technician (Tier 2) you'll be responsible for the set-up and maintenance of hardware and software, including the following OS platforms : Windows 10, Windows 11, and latest Mac OS. By providing a single point of contact for end users to receive support and maintenance, you will directly improve quality of operating efficiencies for Network employees.

WHAT YOU WILL DO :

  • Install, upgrade, support, clean, maintain, repair, and troubleshoot PCs, laptops, printers, scanners, mobile devices, Windows OS 10 & 11, Office 2019 / O365 and other authorized desktop applications and peripheral equipment.
  • Troubleshoot problem areas using diagnostic tools (in person, by telephone, or via remote access) in a timely manner; provide direct end user assistance when required.
  • Anticipate trends by monitoring and analyzing incoming calls, problems, and support requests.
  • Use approved tools and methodologies to image, copy and configure systems for deployment.
  • Familiarize and train end users on basic software, hardware, and peripheral device operation.
  • Take ownership and responsibility of queries, issues, and problems (tickets) assigned.
  • Maintain adequate knowledge of approved operating systems and application software used to provide a high level of support.
  • Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.

ABOUT YOU :

  • Hold a minimum of 3 years' experience with PC hardware and operating systems including installation, maintenance, and troubleshooting.
  • Physically able to handle equipment (ability to lift up to 50 lbs.).
  • Key interpersonal strengths include : exceptional analytical, technical and communication skills, precision in prioritizing and handling multiple tasks, resourceful problem solving skills.
  • Exemplify a friendly attitude when exercising end-user assistance and demonstrate a passion for information services support.
  • Hold an Associates' degree in Computer Information Systems, Computer Science, or other relevant area.

    • PREFERRED QUALIFICATIONS :

  • Demonstrated knowledge of the Catholic faith and affinity for EWTN's mission.
  • Ability to set up and support Macintosh Hardware / Software.
  • Bachelor's degree in Computer Information Systems or Computer Science.

    • WHAT YOU'LL LOVE ABOUT WORKING HERE :

  • A career with purpose! Apply your God-given talents in a mission-centered culture rooted in Catholic values.
  • Family / life balance; we welcome you as an EWTN family member, not just an employee.
  • Opportunities for spiritual growth - attend Mass, visit the chapel, or participate in bi-annual retreats.
  • Generous benefits package including Health, Dental, Vision, Life & Disability; FSA and Retirement Savings Plan.
  • 11 Paid Holidays and generous Paid Time Off program.
  • Tuition reimbursement through our partnership with Catholic International University.
  • Professional growth - the ability to learn alongside legacy employees while bringing new ideas to the team!

    • WHAT TO DO NEXT :

    If you're ready to get started on EWTN's mission to bring the Gospel to the world, please apply at

    Click the 'View Jobs'' tab in the link above to start your application.

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    It Support Technician • Birmingham, AL