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Specialist, Scheduling and Cell Logistics

Specialist, Scheduling and Cell Logistics

EclaroSummit, NJ, US
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Position Overview :

  • The Specialist, AMER Operations, Scheduling & Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products.
  • The primary duty of the Specialist, AMER Operations, Scheduling & Cell Logistics is to maintain the day-to-day operations of patients treatment journey related to their materials, related to transportation, manufacturing, and distribution.

Pay Rate : $34.00-$36.00 / Hour.

Responsibilities :

  • Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
  • Ensure business continuity between internal and external partners.
  • Monitor the Patients treatment journey from collection to infusion while potentially troubleshooting issues.
  • Monitor and triage requests and issues within the case management system.
  • Comply with and maintain training and good documentation practices.

    • Required Qualifications :

  • Bachelors Degree.
  • Work experience in one or more of the following fields : Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and / or Logistics.
  • Excellent verbal and nonverbal communications.
  • Ability to identify process improvements.
  • Highly self-motivated, self-aware, courteous, and professional.
  • Able to work independently and in groups.
  • Adaptable to the ever-changing business needs.
  • Exceptional customer service skills.
  • Skilled at managing high stress situations and able to de-escalate.
  • Strong sense of ownership and accountability.
  • A baseline understanding of a Cloud-based Customer Relationship Management (CRM) platform.

    • If hired, you will enjoy the following ECLARO Benefits :

  • k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

    • Apply Now

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    Scheduling Specialist • Summit, NJ, US