Insurance Customer Experience Representative
Zaragoza Insurance AgencyRiverside, CA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionPassionate about customer service and solving problems Comfortable with phone and digital communication Detail-oriented, dependable, and organized Friendly, professional, and able to handle sensitive topics with care Tech-savvy and quick to learn new tools and systems. property & Casualty (P&C) license preferred, or willingness to obtain Bilingual a bonus (especially Spanish / English)
Youll be the friendly and knowledgeable voice clients turn to when they need guidance, reassurance, or a simple policy update. Your work directly impacts our client retention and satisfaction.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Mentorship
Mon-Fri Work Schedule
Holidays Off
Career Development & Growth
Team Building Activities
Hands On Training
Performance Bonuses
Professional Work Environment
Office Snacks & Coffee
Wellness Benefits
Career Growth Opportunities
Career Development & Growth
Responsibilities
- Answer inbound calls and emails / texts with professionalism and empathy
- Help clients with policy questions, billing, changes, and claims support
- Provide proactive outreach to ensure continued satisfaction and renewals
- Maintain accurate records and communication logs in our system
- Collaborate with agents to ensure seamless service and follow-up
- Create a welcoming and dependable experience that encourages long-term loyalty
Requirement
Who You Are
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Customer Experience Representative • Riverside, CA, US