Customer Service Specialist

A company is looking for a Customer Service Representative. Key Responsibilities Provide Tier II level support for internal escalations and manage caller expectations for timely resolution Guide callers through troubleshooting steps via phone / email and document interactions in the ticket management system Mentor peers in troubleshooting inquiries and handle customer complaints with elevated technical support expertise Required Qualifications 2+ years of experience in Tier II or escalated call center application / software support Experience in high volume ticket support, managing 40+ tickets daily Proficiency in typing (minimum 50 WPM / 80% accuracy) and basic computer skills Familiarity with MS Outlook basics Completion of logical reasoning assessment