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Customer Service Specialist

Customer Service Specialist

Consolidated Electrical DistributorsKansas City, MO, United States
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Summary

Job title : Customer Service Specialist

Job ID : 202580870003

Department : Kansas City - RCS

Location : MO-Kansas City

Description

Summary :

Our fast-growing industrial, electrical, and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.

Reports to : Profit Center Manager

Minimum Qualifications :

High school diploma

Must have a valid driver's license

Basic computer skills

Excellent attendance record

Ability to work overtime as needed

Ability to sit for prolonged periods of time while working in an office environment.

Ability to work in an office environment and occasionally in a warehouse environment.

Preferred Qualifications :

3 - 5 years of customer service or sales experience

Microsoft Office Excel experience

Microsoft Outlook experience preferred.

Knowledge of basic warehouse procedures

Knowledge of processes for receiving, selecting, packing, and shipping

ADDITIONAL COMPETENCIES :

Ability to work with a team

Strong written and oral communication skills

Detail-oriented, attentive

Driven, motivated, mission-based attitude

Computer skills including Windows based applications

Ability to effectively communicate with co-workers to aid in satisfying customer requirements

Ability to perform basic mathematical calculations to accurately complete job tasks

Ability to organize and prioritize job tasks and requirements

Able to meet deadlines

Working Conditions :

Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.

Supervisory Responsibilities : No

Essential Job Functions :

Support and back up inside sales reps and projects group with various tasks including : customer requests & quotations, sales, ordering, and creating sales registers

Build relationships with customers you work with to gain additional business insights.

Communicate with customers and sales team members.

Manage orders and provide updates to customers related to lead time, shipping status, etc.

Coordinate with our Warehouse / Logistics team on customer expectations and delivery releases

Build reports and analyze sales data

Work with our vendor partners on pricing, order follow up, order management, quotations, and other related communication.

Perform miscellaneous clerical duties as needed.

Work with Sales team and Management to grow our business with new and existing customers

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range :

The compensation range for this position is $50000 to $65000 annually.

Other Compensation :

The following additional compensation may be applicable for this position :

Bonus

Profit Sharing

Benefits :

Benefits available for this position are :

Insurance - Medical, Dental, Vision Care for full-time positions

Life Insurance

401(k)

Paid Sick Leave

Paid Holidays

Paid Vacation

Health Savings Account (HSA) and matching

Teledoc

Paid Pregnancy & New Parent Leave

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Customer Service Specialist • Kansas City, MO, United States