Summary
Job title : Customer Service Specialist
Job ID : 202580870003
Department : Kansas City - RCS
Location : MO-Kansas City
Description
Summary :
Our fast-growing industrial, electrical, and automation solutions organization is looking for energetic people who can learn quickly. We offer the training and guidance necessary to be able to start performing your job as quickly and as efficiently as possible.
Reports to : Profit Center Manager
Minimum Qualifications :
High school diploma
Must have a valid driver's license
Basic computer skills
Excellent attendance record
Ability to work overtime as needed
Ability to sit for prolonged periods of time while working in an office environment.
Ability to work in an office environment and occasionally in a warehouse environment.
Preferred Qualifications :
3 - 5 years of customer service or sales experience
Microsoft Office Excel experience
Microsoft Outlook experience preferred.
Knowledge of basic warehouse procedures
Knowledge of processes for receiving, selecting, packing, and shipping
ADDITIONAL COMPETENCIES :
Ability to work with a team
Strong written and oral communication skills
Detail-oriented, attentive
Driven, motivated, mission-based attitude
Computer skills including Windows based applications
Ability to effectively communicate with co-workers to aid in satisfying customer requirements
Ability to perform basic mathematical calculations to accurately complete job tasks
Ability to organize and prioritize job tasks and requirements
Able to meet deadlines
Working Conditions :
Office and warehouse environment. May be some exposure to dust, heat or cold, and other seasonal changes.
Supervisory Responsibilities : No
Essential Job Functions :
Support and back up inside sales reps and projects group with various tasks including : customer requests & quotations, sales, ordering, and creating sales registers
Build relationships with customers you work with to gain additional business insights.
Communicate with customers and sales team members.
Manage orders and provide updates to customers related to lead time, shipping status, etc.
Coordinate with our Warehouse / Logistics team on customer expectations and delivery releases
Build reports and analyze sales data
Work with our vendor partners on pricing, order follow up, order management, quotations, and other related communication.
Perform miscellaneous clerical duties as needed.
Work with Sales team and Management to grow our business with new and existing customers
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range :
The compensation range for this position is $50000 to $65000 annually.
Other Compensation :
The following additional compensation may be applicable for this position :
Bonus
Profit Sharing
Benefits :
Benefits available for this position are :
Insurance - Medical, Dental, Vision Care for full-time positions
Life Insurance
401(k)
Paid Sick Leave
Paid Holidays
Paid Vacation
Health Savings Account (HSA) and matching
Teledoc
Paid Pregnancy & New Parent Leave
Customer Service Specialist • Kansas City, MO, United States