Client Success Manager

Description

Essential Functions :

• Interacts with and provides support to existing customers primarily by phone to increase sales of Company products.
• Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
• Drives adoption and usage of Company products.
• Drives course registrations to Company events.
• Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
• Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
• Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
• Educates Customers on production information including function, specifications, purpose, and product design developments.
• Manages and responds to customer concerns and problems.
• Identifies and utilizes best practices to achieve sales results.
• Attains sales deals and achieves high levels of customer satisfaction.
• Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
• Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
• Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
• Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
• Arranges and provides shipment and demonstration of products by sales personnel.
• Performs other related duties and projects as business needs require at the direction of management.

Education and Experience :

Pay Range : $21.00-$27.00p / hr