The Account Executive is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing and marketing Clients' accounts innovatively and efficiently. This position shall also coordinate Lockton resources and develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position responsibilities
- Understand and perform marketing and account services to provide the broadest and most competitive quality product for Lockton clients
- Informed of the client's overall business, operations, and risk management needs; anticipate when and how to respond
- Comprehend and is well-informed on the insurance industry developments and all products available in the insurance marketplace
- Develop and maintain dependable working relationships with carriers and other providers
- Manage marketing strategies and selection for new and renewal business and maintain communication with the account team during the entire marketing process to protect current business and secure new business
- Build and maintain effective relationships with clients to provide the best possible service on a timely basis. Demonstrate the ability to instill confidence and comfort with the client
- Coordinate the renewal of current client business :
- o provide a renewal notice to Producer and set up renewal meeting days prior;
- o complete exposure checklist;
- o create and update coverage specifications;
- o deliver submission to markets;
- o review quotes and prepare proposal;
- o arrange and perform renewal presentation to the client;
- o bind coverage with underwriters before expiration;
- o make instructions for renewal to the company;
- o process renewal account with the assistance of the Account Administrator and Account Manager;
- o review work prepared by the Account Administrator and Account Manager;
o prepare summaries, complete final policy checks, close items to discuss in proposal mailing, or deliver policies to client
Undertake responsibility for new business as directedAccountable for the development, implementation, and monitoring of client service plansResponsible for the preparation and delivery of stewardship reportsOversee, direct, plan, and schedule the work of others, as required. May train and give technical supervision to assigned associates. Has ultimate responsibility for the accuracy of work processed by the Account Administrator, Account Manager, and othersPerform tasks not assigned to the Account Administrator or Account ManagerPrepare written correspondence, reports, and analyses, as neededAnalyze situations, identify problems, recommend solutions, and evaluate outcomesRespond promptly to the requests and needs of clients and Lockton associatesMake a positive contribution to customer satisfaction and continuously strive to improve service to the customerMotivate, instruct, and promote teamwork and associate developmentKeep abreast of market conditions and new productsMake decisions in compliance with established Lockton standards of quality performance and serviceUnderstand when to proceed alone and when to involve the Producer or othersInterface with top management of other businesses, representing Lockton in the highest professional mannerAccumulate required continuing education credits to maintain a current insurance licenseAttend position-related seminars / classes, carrier functions, and social events as requiredPerform other work-related duties as assignedPosition qualifications
Bachelor's Degree in Business Administration or related field and / or years of experience equivalentTypically, 7+ years of Client services experience is requiredMinimum of five years of working knowledge of commercial property and casualty coverages and services requiredAt least three years of experience marketing and servicing the insurance needs of commercial accounts requiredStrong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)Demonstrates professional, tactful negotiation and persuasion skills to achieve objectives.Demonstrates strong working knowledge and experience within the brokerage industryUnderstands industry trends and governmental regulationsAbility to attend industry training sessions company as requiredStrong attention to detail requiredReadiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as neededOrganizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company informationMust have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional mannerAbility to travel by automobile and aircraft and be away from home more than one day and nightLegally able to work in the United States