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Security Dispatch Operator

Security Dispatch Operator

Banner HealthMesa, AZ, US
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Security Dispatch Operator

Our Security Services team ensures the safety and security for patients, visitors, and staff at Banner Health. Apply today.

This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and / or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.

Core functions include :

  • Acting as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response.
  • Monitoring access software for system wide valid access and invalid access alarms.
  • Performing facility lockdown either electronically or manually as is necessary.
  • Monitoring all emergency phones around the exterior of each facility for all emergent traffic needs.
  • Monitoring, assisting and reviewing all closed-circuit television (CCTV).
  • Operating a multi-channel radio console.
  • Exhibiting ability to assess and prioritize emergency situations as they arise and coordinate requested resources to handle any situation.

Minimum qualifications include :

  • High school diploma or equivalent.
  • Two years of communications center, high volume contact center (multi-line) or security experience.
  • Proven ability to provide excellent customer service with demonstrated ability to develop and maintain cooperative and professional relationships with all levels of employees and leadership.
  • Effective verbal and written communication skills.
  • Working knowledge of computers and basic office software packages as well as keyboarding skills.

    • Preferred qualifications include :

  • Previous experience with radio communication equipment.
  • Two years previous dispatching experience.
  • Additional related education and / or experience.
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    Dispatch • Mesa, AZ, US