Operations Analyst

POSITION : Operations Analyst

DIRECT REPORT : Director of Operations

COMPENSATION : Pursuant to state regulations,the salary range is $71,700-$95,000 plus bonus potential. ​Eligible to participate in the . We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

SUMMARY The Operations Analyst will be tasked with planning and executing project management related functions with a specific focus on reporting of portfolio-wide metrics, portfolio-wide quality control and compliance, management of operational tools, resources and procedures for the LV Collective portfolio. This role will also be instrumental in coordinating training and onboarding initiatives, providing critical on-site support during property staffing vacancies, and collaborating directly with the operations leadership team and client to execute broader scale initiatives.

RESPONSIBILITIES (Including but not limited to)

• Directly support the Operations team for a specific portfolio in the areas outlined above in the Summary.
• Develop and deliver training programs for new and existing operational procedures and tools.
• Support the Portfolio Manager in the onboarding and training process for new team members within the assigned portfolio.
• Analyze portfolio metrics to discover operating trends across the portfolio, to include but not limited to : Delinquency, Financial Statements, Operations Compliance, Leasing, Marketing and Maintenance
• Provide quality-control functions to ensure compliance with Cardinal Groups best practices as it relates to policies and procedures, turnover, annual planning, and other areas to be assigned.
• Provide on-site operational support to properties during periods of vacancy or critical staffing needs within the assigned portfolio. (Travel Required)
• Coordinate and collaborate with client and operations team to plan and execute broader scale operational initiatives.
• Participate in Cardinal U training as required and champion the Cardinal Culture.
• Other tasks as assigned by the Director, Operations.

QUALIFICATIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and / or landscape may be unpleasant and / or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.