Collections Specialist

Collections Specialist

Culligan's Collections Specialist is responsible for monitoring Accounts Receivable reports for each of our three locations, identifying past due accounts, reaching out to customers to resolve past due invoices and securing payments. Outbound communication and follow-up to our existing customers is essential. The primary responsibility for this role will be to reduce the dollar amount of overall past due accounts and to prepare reporting on accounts receivable. This role will need to work closely with the accounting and customer service teams to research and resolve billing issues and discrepancies. Additionally, this role assists with other administrative duties as needed. This is an in-person position and regular, in-office attendance is required during business hours.

Essential Job Duties

• Outbound collection calls for business and residential past due accounts.
• Monitor accounts on a daily basis
• Identify outstanding, past due account receivables
• Contact clients and discuss their overdue payments, secure payments or payment plans
• Investigate historical customer data for debts and bills
• Take actions in order to encourage timely payments in the future
• Process customer payments
• Resolve billing issues
• Prepare and present reports on collection activities and progress
• May perform other duties as needed and / or assigned.

Skills / Qualifications

Self-motivated, high energy individual. Professional who thrives on being in a hands-on role with a strong sense of urgency and ability to multi-task, and remain composure. Professional who thrives on winning by collecting past due balances.

Minimum Work Experience Requirements

Minimum 3+ years in a collections-related role or equivalent work experience

Special Knowledge / Skills and / or Abilities

Strong excel skills

Ability to multi-task, strong organization skills.

Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Ensures a positive attitude and team orientation is exhibited in verbal and non-verbal communication.

Proficient in using Microsoft Office and ability to operate standard office equipment.

NetSuite experience a plus

Compensation / Hours / Benefits

Job Type : Full-time

Work Location : In person

Minimum Hourly Rate Based on Experience : $26.50 $31.00 / hour

Monday- Friday, 8-5

Paid time off

Paid Holidays

Paid Birthday off

401(k) with match

Benefits eligible on 1st of month after hire

o Health insurance

o Dental insurance

o Disability insurance

o Life insurance

o Vision Insurance