IT Network Analyst

SUMMARY DESCRIPTION

Under direct supervision of Information Technology management, provides high-level technical and professional expertise in planning, implementing, and managing, monitoring, troubleshooting and documenting network systems. Provides district-wide technical leadership, project management support and assistance, and resolves complex problems associated with in a multiplatform, hybrid, enterprise network environment. Performs other related duties as required.

EXEMPLARY DUTIES / RESPONSIBILITIES

Installs, configures, monitors, troubleshoots, and maintains district operating systems; assists in the development of a network management strategy; configures and recommends tools for a Network Operations Center; enforces network security, and administration and troubleshooting; analyzes network performance, resolves poor performance issues and makes recommendations for improvement; plans and coordinates system maintenance and establishes baselines for maintenance and security; leads cross-functional team projects and coordinates technical information with external and internal entities; develops policies, procedures, standards and documentation for District network systems; streamlines and automates redundant tasks when possible and provides preventive maintenance using system fault tolerance; performs software implementation; upgrades and tunes network environments for optimum performance; serves as a technical resource to information technology personnel; and advises staff on effective utilization of existing system resources and tools; and ensures compliance with the Districts' Volume License Agreements.

EMPLOYMENT STANDARDS

Education / Experience : Any education and experience that would provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be :

• Bachelor of Science in Computer Science;

2. Five years' experience as a Network Engineer / Administrator;

Employment standards for washoe county school district employee applicants :

Must be able to demonstrate IT experience and :

In SkillSoft, complete CompTIA Network+ and at least two other courses from the following list with an overall score of 80 or above :

When Assigned to Microsoft :

Knowledge of : District server operating systems including; Windows Server , Windows Server , VMware and Hyper-V. Microsoft services such as; Office , SCCM , SQL - , SharePoint - , Cloud Based Networking (Microsoft, Google, Apple), Microsoft Active Directory, DNS, Group Policy, ADFS / AD Premium and Cloud / On premise application management and deployment. PowerShell scripting for automation.

Skill at : Planning, organizing, communicating, problem solving and troubleshooting; exercising judgment and initiative in analyzing Microsoft and Hyper-V servers and services and making sound recommendations and modifications; communicating effectively in writing and orally; participating in cross-functional project teams; coordinating work with schools and offices; remotely monitoring network performance; ability to work independently and / or function as a team member depending on the type of project; flexibility and adaptability to deal with changing technologies and priorities and working under pressure to meet deadlines; and interacting effectively with those contacted during work; mandatory good customer service skills; and proficiency with Office and Office .

When Assigned to Infrastructure Team :

Knowledge of : District network infrastructure including networking products (routers, switches, wireless, collaboration), security products (firewalls, IPS / IDS, access control systems), Unified Communications products, routing, switching, and security protocols, QOS, multicast, and virtualization products (VMWare ESX Server and Microsoft Hyper-V). Ability to analyze network traffic to determine communication problems. Ability to troubleshoot server hardware issues.

Skill at : Planning, organizing, communicating, and troubleshooting; exercising judgment and initiative in analyzing / troubleshooting the network infrastructure and making sound recommendations and modifications while maintaining production environment integrity; managing network equipment to maximize uptime, functionality, and stability. Good customer service skills are mandatory for both internal and external customers.

Licenses / Certificates : Possession of a valid Nevada driver's license with a driving record acceptable to the District.

THIS JOB SPECIFICATION SHOULD NOT BE CONSTRUED TO IMPLY THAT THESE REQUIREMENTS ARE THE EXCLUSIVE STANDARDS OF THE POSITION. INCUMBENTS MAY BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS, AND PERFORM ANY OTHER RELATED DUTIES, AS MAY BE REQUIRED BY THEIR SUPERVISOR.