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Customer Service Specialist

Customer Service Specialist

Informa Group Plc.Irving, Texas, USA
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This role is based in our Irving Office

As a Customer Service Specialist (CSS) your primary role is to ensure customer satisfaction by addressing inquiries resolving issues and delivering outstanding service. You will serve as the frontline representative acting as a link between the company and our attendees and exhibitors. This position is crucial for fostering positive customer relationships and promoting Informa Markets events.

Key Responsibilities :

Customer Interaction :

  • Respond to customer inquiries promptly via various channels such as phone email and chat.
  • Provide accurate information about products services and event policies.
  • Address and resolve customer issues complaints or concerns with empathy and professionalism .
  • Qualify buyers by researching and collecting data and updating database.
  • Initiates outbound calls to gather information promote attendance facilitate additional product purchases and facilitate event registrations.

Problem Resolution :

  • Analyze customer problems and determine the best course of action for resolution.
  • Collaborate with other departments to solve complex issues and provide timely solutions.
  • Document track and update customer information in the event database.

    • Product Knowledge

  • Stay informed about the commercial brands products services and policies to provide accurate and up-to-date information to customers.
  • Assist customers with registration and event related questions.  Includes troubleshooting and providing guidance as needed.

    • Communication Skills :

  • Clearly communicate with customers ensuring a positive and friendly interaction.
  • Provide clear and concise instructions to customers regarding problem resolution or next steps.

    • Team Collaboration :

  • Collaborate with other customer service specialists and internal stakeholders to share knowledge and improve overall customer support processes.
  • Provide feedback on common customer issues to help improve event experience.

    • Customer Feedback :

  • Gather and analyze customer feedback to identify trends and areas for improvement.
  • Contribute to the development of customer satisfaction surveys and provides feedback to internal stakeholders.

    • Qualifications : Qualifications

  • High school diploma or equivalent; additional education or customer service experience is a plus.
  • Proficient data entry skills with basic knowledge of computers and use of search engines.
  • Knowledge of Microsoft Office and Excel; familiarity with customer service software a plus.
  • Ability to handle challenging situations with patience and professionalism.
  • Organizational multi-tasking and time management skills.
  • Problem-solving skills and the ability to think critically.
  • Travel to support events as needed.
  • Knowledge of trade shows or hospitality background a plus.
  • Fluently Bilingual (English & Spanish) preferred not required.

    • Additional Information :

    We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

    We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at

    Our benefits include :

  • Great community : a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
  • Broader impact : take up to four days per year to volunteer with charity match funding available too
  • Career opportunity : the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
  • Time out : 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
  • Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
  • Recognition for great work with global awards and kudos programs
  • As an international company the chance to collaborate with teams around the world

    • The salary range for this role is $48000 $52000 based on experince

    This posting will automatically expire on 09 / 10 / 2025.

    Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

    If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

    See how Informa handles your personal data when you apply for a job here.

    Remote Work : Employment Type :

    Full-time

    Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Experience : years

    Vacancy : 1

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    Customer Service Specialist • Irving, Texas, USA