Field Service Engineer

TomraWest Sacramento, California, United States

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Job Description

The Field Service Engineer provides exceptional technical support, maintenance, installation, and training for TOMRA’s cutting-edge food sorting equipment. This role requires a capable, results-driven individual with the determination to overcome challenges and ensure the seamless operation of TOMRA's solutions, optimized performance, and superior customer satisfaction. The ideal candidate is a proactive problem-solver with a go-getter energy, always seeking solutions to any issue. They are tech-savvy with a deep interest in machinery and automation, and have strong computer skills. Additionally, the candidate should be excited to travel and thrive in a dynamic environment, consistently demonstrating a solutions-oriented attitude to ensure customer succes

Primary Job Functions

Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
Address customer complaints and if necessary, escalate to appropriate stakeholders
Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork
Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
Assist with training and development of new Field Service Engineers, as requested
Instruct and train customers on operation of machine, utilization and required maintenance of the systems
Manage and control tools, test equipment, technical documentation and other assigned equipment
Embrace related assignments and responsibilities as required to contribute to the overall success of the team
Complete administrative tasks in an accurate and timely manner
Promote a “Safety First” culture throughout the company, our customers, and our industry

Qualifications

Required Skills / Abilities

Relevant knowledge of electronics / electrical assembly and wiring

Strong understanding / knowledge of electronics and electrical assembly and wiring

Proven to read, analyze and interpret technical procedures and / or governmental regulations

Assist and support customers in a professional manner

The successful candidate should have excellent typing speed and accuracy

Ability to establish and maintain effective working relationships with customers, internal and external associates and management

Excellent communication skills and the ability to deal effectively with customers in the English language as necessary

Competent with Microsoft Office – Word, Excel and Outlook

A positive attitude with a strong customer service mindset

Education

An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, industrial engineering or related field is required

An Bachelor's degree in in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, industrial engineering or related field is preferred or combination education and equivalent experience is accepted

Work Environment

Ability to work in Food processing plants, farms, cold storage facilities, and outside in high / low temperatures

Ability to work in an open office environment as well as industrial customer worksites

Ability to work with large machinery

Ability to work overtime as needed

Experience

At least 4 years’ experience in field service and customer support

At least 4 years experience in PC building, repairing and diagnostic testing

At least 4 years experience in installing software on PC’s

Experience with packaging and or printing machinery a plus

Experience engaging with customers in a service delivery environment

Experience in electronic system troubleshooting a plus

Basic knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits

Basic knowledge of basic test equipment such as oscilloscopes and voltmeters

Knowledge of computer hardware and configurations

Basic knowledge of MS Office products; Word, Excel and PPT

Ability to read schematics

Physical Requirements

Be able to lift up to 80 lbs of equipment on a regular basis

Must be able to frequently bend, kneel, or stand

Must be able to work in confined spaces

Ability to distinguish between the full range of colors in the color spectrum

No major food allergies that would impede ability to work around or near food, nuts, fruits, vegetables, protein and seafood

Travel

Willing to travel domestic for at least 50% of the time, based on a flexible schedule; includes weekends and / or holiday travels. International travel as needed

Willing to travel to regions between Redding, and others as needed

Ability to stay up to or more than 1-2 weeks for peak seasons at travel site (July - October), and up to or more than 1 week during non-peak seasons

Ability to obtain a passport

Ability to drive without restrictions in residency country

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for Field Service Engineer position is $27.00 to $39.00 per hour. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Why work for us :

You will have long-term career opportunities, with a globally renowned company and the following :

Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees

Be part of a renowned Gold Level 2023 Cigna Healthy Workforce Winning organization

Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste

Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates

Global career opportunities with a strong record for promoting internally

Professional training and development : We are passionate about people and seeing them succeed

We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

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Field Service Engineer • West Sacramento, California, United States