At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express is the leading payment card issuer for small businesses in the United States and supports business owners with products and services to help them run and grow their businesses. Global Commercial Services (GCS) is committed to service and innovation and offers our Commercial Card Members a wide range of differentiated products and services.
GCS is the Global leader in the Corporate Payments Solutions space and subsequently continues to be an exciting and fast-growing business. GCS is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with small businesses and corporate clients to help them manage business expenses and make large purchases through proprietary payment solutions and expense management tools.
This Executive Assistant role will support multiple Vice Presidents of the Sales Team. This role will be responsible for a broad range of activities including strategic, engagement, and communication-related initiatives to help ensure business objectives are achieved. The Executive Assistant will also act as a thought partner to the VP / GM as they assist the executive office, ensuring sound business operations, as well as the best possible colleague experience. This is an opportunity for a highly motivated individual to join a dynamic team that works across American Express.
Overview of Responsibilities :
- Enhances VP's effectiveness by providing logistics, scheduling, coordination, administrative, and communications support, teaming as appropriate with members of the executive's team and other EAs to solve problems and share best practices
- Provide general administrative support to up to 3 VPs and their respective team
- May receive, screen, and sort according to priority all incoming email and keep VP and team apprised to key deadlines
- Organize on and off-site meetings and may assist managing client events
- Completes a broad variety of administrative tasks for VP and team, as appropriate
- Develop presentations for town halls, business partner meetings and strategic initiative updates.
- Develop agenda and materials for Leadership meetings, All-Hands Calls, Strategy sessions, etc.
- Participate in staffing requests, headcount, org charts, rosters, and attrition reviews organization wide.
- Manage projects, teams, schedules, and stakeholders to ensure seamless delivery of a variety of deliverables.
- Adhere to Blue Box Values and American Express Leadership Behaviors.
- Be a champion of and for Compliance within U.S. SME B2B Sales & Solutions Teams.
Required Skills & Qualifications :
Logistics, scheduling, & coordinationMaintains VP's appointment schedule by planning and scheduling meetings, events, conferences and teleconferences across multiple time zones; sources offsite meeting locations as necessary while securing F&B and A / V needs.Anticipates and coordinates VP's travelEffectively on-board and off-board employees and ensure that new hires have tools necessary to complete work functions (e.g. ordering laptops, office equipment / supplies, new hire / transfer paperwork, etc.)CommunicationProduces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text and data.Practicality & effectivenessMaintains confidentiality across multiple segments including but not limited to customer information, business insight and employee personal informationManages a complex calendar with an understanding of business priorities to offer alternatives and make trade-offsTeam contributionMaintains professional and technical knowledge by attending educational and training workshopsContributes to team effort by accomplishing parallel work as neededAdapts working style to best support the changing needs of executives and respective teamsProven ability to build relationships, collaborate across functions and band levels, manage stakeholders, influence decisions and drive resultsAdministrative effectivenessAbility to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environmentConserves VP’s time by reading, researching, and routing correspondence and drafting / editing emails and documentsReconciles monthly corporate card charges for immediate leader in a timely manner and may manage or approve respective team’s expense reports; is well versed in expense policies and helps to ensure team stays within budget to support OPEX.Additional requirements :
A positive, optimistic attitude, eager to tackle difficult challengesHigh level of emotional intelligenceStrong sense of integrity, discretion, and ability to maintain confidentialityIntermediate experience with Microsoft Office products including, but not limited to PowerPoint, Excel, Word and OutlookKnowledge of myHR, Concur Expense & Travel, Ariba Buyer, SharePoint, WebEx, ONE.force, SlackExperience working in or with Global Commercial Services organization preferred, but not requiredPrevious experience is a plus, but not requiredTravel may be required, depending on Business Needs (10 – 15%)Hybrid role - Work in office for 3 days / weekSalary Range : $24.05 to $48.10 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :
Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities