Service Advisor

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

ARNAZ Automotive Group is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations.

The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility. This role is primarily responsible for servicing customers by assessing needs, recommending products and / or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services

What you'll do :

• Greet customers, listen to concerns, and gather vehicle information clearly and professionally.
• Recommend maintenance and repair services based on manufacturer guidelines, inspection results, and technician input.
• Provide clear, accurate estimates and explain services to customers in an easy-to-understand manner.
• Communicate with technicians to ensure timely and accurate completion of work.
• Manage the repair order process from write-up to invoicing and payment.
• Maintain high standards of organization, cleanliness, and professionalism at the front desk.
• Upsell additional services such as tires, flushes, wipers, brakes, and other preventive maintenance.
• Consistently meet or exceed sales targets and KPIs for service categories.

Qualifications

• Prior experience in automotive service writing or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge and a passion for the industry.
• High integrity, attention to detail, and a sales-oriented mindset.
• Comfortable using point-of-sale software and digital inspection tools.
• Valid drivers license required.

Job Benefits :

• Competitive base pay + commission
• Group health insurance (BCBS)
• 401(k) Company Program
• Paid Time Off
• Paid holidays
• High-Volume Store Opportunity
• Clean and modern environment