Customer Experience Intern

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

The Rapiscan Customer Experience Internship Program is a ten-to-twelve-week summer internship for undergraduate students. You will be fully immersed in the day-to-day activities in our Technical Support, Training, and Product Reliability departments at our Torrance, CA office.

Responsibilities

• Intern will be exposed to the Rapiscan product portfolio. Internship will rotate and spend time with the following departments : Rapiscan Learning Academy, Technical Support, Field Service and Product Reliability.
• Responsibilities include : Project exposureService ReportingShadowing a senior service representative during a customer interactionReliability analyticsTraining development
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications