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Assistant Manager

Assistant Manager

The Cambridge School of Culinary ArtsCambridge, MA, US
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Job Description

Job Description

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products.

J OB S UMMARY

The Assistant Manager is responsible for assisting the Cafe Manager with overseeing the daily operations of our café / bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves managing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers.

To be successful in this role you should have work experience with various roles in coffee shops and / or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.

E SSENTIAL D UTIES AND R ESPONSIBILITIES

  • Manage day-to-day operations of the cafe
  • Recruit, hire, onboard and train new staff and baristas
  • Train employees on drink and food preparation and proper use of equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients, alumni products)
  • Coordinate Baked Goods Program needs with baker
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Suggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
  • Work with Academics and Student Life Departments to support Student education opportunities and internships.
  • Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent
  • Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base
  • Monitor and maintain inventory levels
  • Oversee deliveries and the proper receipt and storage of all ingredients and inventory
  • Supervise and train café bakery staff, including baristas, bakers, and support personnel.
  • Oversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.
  • Develop and implement schedules to ensure adequate staffing and coverage during peak times.
  • Manage inventory, including ordering supplies, monitoring stock levels, and minimizing waste.
  • Ensure compliance with health and safety regulations, including food handling and sanitation standards.
  • Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.
  • Collaborate with the marketing team to develop promotional strategies and special events.
  • Monitor sales performance and work to achieve financial goals, including budgeting and cost control.
  • Ensure the café bakery’s aesthetic and ambiance meet company standards.

REQUIREMENTS

  • Managerial experience working in the food or hospitality industry.
  • 2+ years of experience in café, bakery or restaurant management preferred
  • Hands-on experience with professional coffee machines and restaurant equipment
  • Availability to work within operating hours (including weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer-centric service attitude
  • High school diploma or GED with special consideration given to those with additional education.
  • Proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
  • Proficiency in Social Media marketing a plus, (Facebook, Instagram, Twitter, HootSuite, etc.)
  • Excellent time management skills and the ability to prioritize work tasks.
  • Excellent written and verbal communication skills
  • Able to multitask and work in a fast-paced environment
  • Must have a ServSafe Food Manager or comparable certification.
  • Proven management skills with exemplary organizational, time management, communication, and customer service skills
  • Excellent customer service and interpersonal skills
  • Able to work well under pressure
  • Strong organizational and problem-solving skills

    • P HYSICAL D EMANDS

  • The ability to lift 25+ pounds and stand for long periods of time

    • W ORK E NVIRONMENT

  • This job operates in a retail / restaurant environment.

    • P OSITION T YPE AND E XPECTED H OURS OF W ORK

  • This is a part-time, hourly position.
  • Work hours are approximately 20 hours per week.
  • Schedule based on operating hours and business needs.

    • BENEFITS :

  • Competitive salary
  • Employee discounts
  • Opportunities for professional development

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    Assistant Manager • Cambridge, MA, US