Help Desk Manager

A company is looking for a Help Desk Manager responsible for managing the global video helpdesk and leading the technical support engineers group. Key Responsibilities Establish performance measures to ensure service levels are met and exceeded Manage ticket queues and serve as an escalation point for customer issues Develop capabilities of the Global Helpdesk through skills growth and talent acquisition Required Qualifications Minimum High School Diploma or equivalent; formal education in Business, Electronics or related field preferred Management experience in a Helpdesk / Technical Customer Service environment is required Minimum 5-7 years of Helpdesk / Technical Customer Service experience preferred Demonstrated knowledge of AV Control systems and integrated room peripherals is desired Preferred certifications include Cisco, Polycom, and AV Certifications