Customer Support Engineer

A company is looking for an Engineer, Customer Support. Key Responsibilities Deliver a top-tier customer support experience and become an expert in Docker technologies and products Apply advanced troubleshooting techniques on critical problems across the Docker technology stack Engage with engineering and other teams to identify and resolve technical issues and create help content Required Qualifications BA / BS degree or equivalent practical experience 3+ years of enterprise technical support experience at a high-growth SaaS technology company Experience with Docker products such as Docker Engine, Docker Hub, and Docker Desktop Extensive experience troubleshooting Docker technologies and SaaS products Familiarity with macOS, Microsoft Windows, and Linux systems