Project Coordinator

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Offers $19-20 / hr. depending upon experience.

The Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installationon a daily basis.

Responsibilities : Customer Experience

Ensures that daily installations are coordinated on a timely basis and actively managed; this includes :

Connecting with customers to discuss installation timeframes and manageexpectations

Responding to incoming customer calls

Following up with customers once work is completed to ensure completesatisfaction

Serves as a primary contact and problem solver for customers when issuesarise

Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and welldocumented

Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associatedoutcomes

Interaction with Installers

Ensures that daily installations are coordinated on a timely basis and actively managed; this includes :

Dispatching work orders to service providers

Connecting with customers to manage expectations and ensurepreparedness

Ensuring that work iscompletedand customer is completely satisfied

Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting othersubcontractors

Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, andrespectful

Ensures that providers are paid on a timely and accuratebasis

Production Team Partnership

Participates in and supports the Production Team in a way that allows people to be theirbest

Collaborates with team members to provide excellent customer service and create an environment that sets Crew2apart

Job Requirements :

Personalleadership;ability to function autonomously while influencing business and interpersonal outcomes

Excellent communication skills – verbal andwritten

Strong interpersonalskills;ability to connect with a variety of people in ways that create positive outcomes

Customer-focused; continuously seeks excellence and understands how to createit

Knowledge of Crew2’s programs and services

Building trades experience

Strong problem-solving experience and skill

Creative and resourceful

Able to manage multiple, sometimes conflictingdemands

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.