Supervisor, Implementation - PEO

Overview

Supervise, monitor, and direct all activities, workflow and transactional management of client implementation team. Ensures successful on-boarding of new clients to Paychex' products. Partners with and provides support to sales team by supervising the on-boarding and transition process from sales to operations. Responsibilities Supervises employees in all aspects of new client on-boarding including establishing, maintaining and enforcing that productivity, timeline and quality standards are met. Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement. Communicates expectations to the team members and reviews processes on an ongoing basis to ensure team is meeting operational priorities. Develops and maintains relationships with sales, payroll operations, HR Solutions, IT, Accounting partners, and other Paychex service organizations to ensure optimal service to clients with minimal breakdowns between internal Paychex teams. Collaborates with Senior Implementation Coordinator to ensure a smooth on-boarding experience for all clients. Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service. Maintains compliance with state, federal and local laws, as well as standards set forth within Paychex to ensure product and team integrity. Researches and proposes enhancements to existing products’ operational processes to create efficiencies and maintain service levels. Assists Implementation Manager in identifying and reviewing business processes to ensure accuracy, efficiency in productivity measures. Ensures adherence to internal and external client service level standards. Recommends changes necessary to maintain a competitive advantage. Reviews escalated issues and client concerns and makes decisions to ensure proper resolution. Assists Implementation Manager to achieve budget targets through labor and administrative expense controls. Achieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy. Qualifications Associates Degree is Required 3 years of experience in Related field including demonstrated leadership skills. Effective leadership skills. 2 years of Benefit experience is required Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being : We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time : From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development : Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective : Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities : We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.