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End User Technician TEMP

End User Technician TEMP

Tailored BrandsHouston, TX, US
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Information Technology (IT)

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is to help our customers love how they look for moments that matter. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.

About The Job

The End-User Support TEMP provides exceptional, high-quality, professional support to our corporate and store employees. This includes the deployment and troubleshooting of all hardware, operating systems, mobile device support and software applications supported by the Technology department. The position exemplifies outstanding customer service skills when responding to customer problems received via our ServiceNow ticketing system while also responding to internal requests from customers.

What You'll Do | Key Accountabilities

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair.
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts to ensure employee business requirements are met.
  • Escalate incidents to other support teams as necessary.
  • Research, configure and install computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
  • Provide technical support services in a timely manner to meet customer Service Level Agreements as defined in ServiceNow ticketing system.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing / scanning devices, presentation equipment, and other products.
  • Perform computer wired and wireless network troubleshooting.
  • Provide timely project updates and status reports.
  • Track and maintain IT asset equipment inventories.
  • Provide training to employees on the basic use of approved hardware / software.
  • Install, configure and support OS X hardware and software.
  • Provide technical support for critical incidents outside of normal business hours to ensure adequate support of our stores, corporate offices and remote employees.

Skills & Experience

  • High School diploma or GED; Associate or Bachelor degree, a plus.
  • MCP or equivalent knowledge of the MS Win10 operating systems.
  • MCP or equivalent knowledge of the MS Office suite (Outlook, Word, Excel, etc.).
  • Working knowledge of Active Directory administration and group policy.
  • Strong customer service skills and adapt to servicing a varied customer base.
  • Strong drive and work ethic to complete tasks and projects in a timely manner.
  • Two years' experience in a supporting PC Hardware and Software in an enterprise Helpdesk or Desktop Support role.
  • Able to communicate effectively (written and oral) with team members and management.
  • Ability to work with minimum supervision or independently.

    • Work Environment, Physical & Mental Demands

  • Ability to sit and work at a computer keyboard for extended periods of time.
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis.
  • Able to lift and move up to 25 pounds occasionally.
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
  • Hours regularly 40 hours per week.

    • COVID-19 Vaccine Policy

    Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 10 days since the administration of the final dose. Except in states under Executive Order.

    Note : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

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    End User Technician • Houston, TX, US