Customer Support Technician

A company is looking for an Associate Customer Support Technician. Key Responsibilities Answer customer inquiries via phone, email, and chat regarding software and product issues Diagnose and troubleshoot technical issues with software applications and products Participate in Zoom sessions for troubleshooting and escalate unresolved issues as necessary Required Qualifications At least 3 years of experience in Customer Service or Support roles, preferably in tech or insurance Experience in a real-time customer support center, preferably supporting business-to-business services A passion for problem-solving and learning various technology applications Experience with case management systems such as Salesforce, Freshdesk, or Jira IT Certifications are a plus