Customer Service Lead

A company is looking for a Customer Service Lead for Luxury Stores Customer Service. Key Responsibilities Provide coaching to Customer Service Associates (CSAs) and Lead team members to meet performance standards Monitor and guide daily workflow across communication channels, ensuring service delivery and adherence to SLAs Serve as a point of contact for escalated customer issues, facilitating resolutions and documenting operational roadblocks Required Qualifications Flexibility with a full-time schedule, including weekends and evenings High school diploma or equivalent 2+ years of experience in Customer Service or a related field Demonstrated success in coaching or leading a small team in a customer service environment Exceptional organizational skills and the ability to manage multiple tasks effectively