Member Success Lead

KilnGilbert, AZ, US

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Job Description

Salary : $23 per hour with a bonus opportunity

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, weve grown to 18 hubs across the Mountain West, and were just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values :

1 : Human at the core

2 : Achieve & Celebrate Together

3 : Thoughtful and with Purpose

4 : Always Evolving

5 : Nothing short of Extraordinary

6 : Scrappy & Ingenious

Our Mission :

Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways.

Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine.

About the Role

Are you a natural connector with a knack for sales and a passion for people? As a Member Success / Sales Associate, youll play a key role in driving membership growth, supporting sales efforts, and delivering an extraordinary experience to every person who walks through our doors.

Youll be the first impression for prospective members and a trusted guide throughout their journeyhelping them see the value of Kiln and ensuring their needs are met from day one. Youll work closely with your Community Director to grow occupancy, nurture relationships, and foster a thriving environment where our members and their businesses can flourish.

Your Key Responsibilities

Sales & Membership Growth (Primary Focus)

Serve as the first point of contact for prospective memberswelcoming walk-ins, leading tours, and confidently communicating the Kiln value proposition
Help maintain a healthy pipeline by following up on leads, preparing proposals, and assisting with contracts and onboarding
Support the Community Director in achieving sales targets and occupancy goals
Work with the Business Development Team to manage and convert inbound sales opportunities
Contribute to quarterly 1 : 1 member meetings and renewal conversations to help retain and grow existing accounts

Community Experience & Member Support

Help onboard new members and ensure a seamless, welcoming start to their Kiln journey

Respond to member needs with professionalism and careresolving issues or escalating when necessary

Be an active connector within the space : make member introductions, support local communications, and help create meaningful collisions

Event Support & Brand Engagement

Support planning and execution of events, from networking mixers to professional workshops

Assist with promotional materials and monthly member newsletters

Contribute to Kilns online presence through the member network and light social content

Day-to-Day Operations

Keep the space running smoothlysupport daily front desk duties, CRM updates, guest check-ins, and general upkeep

Ensure your Kiln location reflects the brands standard of excellence at all times

What You Bring

02 years of sales, customer service, hospitality, or community-facing experience

Strong verbal and written communication skillsyoure comfortable engaging with prospects and building rapport quickly

Proactive, organized, and goal-driven, with the ability to manage multiple tasks and priorities

Collaborative team player whos equally comfortable working independently

Passion for Kilns mission and values, and for connecting people to places that help them thrive

Tech-savvy and eager to learn platforms like Google Suite, Slack, Asana, and HubSpot (or similar CRMs)

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Lead Member • Gilbert, AZ, US