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Technical Support Service Engineer

Technical Support Service Engineer

WEG ElectricMinneapolis, MN, US
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Technical Support Service Engineer

Electric Machinery Company, a division of WEG Electric Corp.

Minneapolis, Minnesota

Position : Technical Support Service Engineer

Department : Engineered Services Department

Primary Objective of Position :

The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions.

Major Areas of Accountability :

  • Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
  • Resolves service requests and promotes strong customer relationships.
  • Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.
  • Creates and processes warranty claims.
  • Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.
  • Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.
  • Other duties as assigned.

Qualifications :

  • Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.
  • Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).
  • Demonstrated sense of urgency to affect timely response and resolution to customer requests.
  • Strong interpersonal skills, and ability to connect with internal and external customers.
  • Effective communication (written and verbal) with internal and external customers.
  • Demonstrated ability to effectively deal with difficult internal and external customers.
  • Demonstrated project management skills, including direction of technical and non-technical staff, and customers.
  • Ability to make recommendations regarding job methods.
  • Ability to prioritize workload and shift work activities; to meet business needs and department goals.
  • Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.

    • Physical Requirements :

  • Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.
  • Ability and willingness to wear fall protection equipment.
  • Physical ability to travel via public, commercial or personal transportation.
  • Must possess an insurable driver's license and a valid Passport.

    • Company cannot provide sponsorship for this position

    Please, no agencies

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    Technical Support Engineer • Minneapolis, MN, US