Operations Site Manager

Operations Manager

The Operations Manager will lead day-to-day activities and duties of the operations team and support inventory control functions. Our Operations team is responsible for the daily fulfillment and distribution of surgical implants, devices, and instruments. Our ideal candidate has extensive knowledge and experience managing staff, and advanced industry knowledge to keep us on the cutting edge. The Operations Manager is also responsible for assignments delegated by the VP of Operations and Director of Ops, which are not limited to the following essential responsibilities.

Directs, redirects, and guides day-to-day function of team to ensure accuracy and efficiency.

Ensures team members are trained in all aspects of their position.

Ensures adequate internal controls and associated segregation of duties are in place with the implementation of new processes and systems related to inventory control.

Direct oversight of Inventory Control teams with relation to field reps and distributors driving overall strong performance, process improvement, skill building, cross-training and growth and promotion of safety procedures within facility.

Sets up and organizes the warehouse for incoming and outgoing surgery shipments.

Manages and audits inventory control and perpetual inventory procedures to ensure accurate and timely validation of inventory existence and on-hand accuracy.

Manages inventories by tracking inventory records reflecting product movement, notifying departments when supplies of specific items are low, or when orders would deplete available supplies. This also includes effectively interfacing with a third-party Manufactures for accurate counts of loaner and consigned inventory.

Oversee the cycle count activities.

Confers with distribution, sales, shipping, warehouse, or common carrier personnel to expedite or trace deliveries.

Continuously monitors departmental processes against industry best practices, performs appropriate benchmarking implements process improvements, and identifies / implements productivity and control enhancements.

Supports the company to achieve business targets and objectives.

Maintains a strict adherence to privacy expectations for customers (HIPAA), employees, and the company. This might mean maintaining specific certifications.

Learning time with background 3 months; without background, up to 6 months.

Ability to handle multiple daily telephone calls, texts, and emails in a positive and proficient manner.

Ability to build effective relationships.

Demonstrates critical and creative thinking, especially when resolving problems, as well as the ability to demonstrate ownership and accountability.

Self-motivated and capable of exceeding in a team environment.

Possesses exceptional organizational skills and the ability to effectively manage time and to multi-task in a deadline-oriented environment.

Proficient computer skills, including Microsoft 365, and the willingness to learn new software.

Education / Experience

Associate or bachelor's degree preferred.

3+ years of logistics and warehouse experience, or in a relevant field, preferred.

Previous knowledge of surgical implementation / implants preferred.

Must have the ability to lift, push, pull and carry up to 50 lbs.

Must be willing to work flexible hours, as needed, including weekend(s) and evening(s).