Dispatcher

Overview

Be the Heart of the Operation – Join Nextech as a Dispatcher!

Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech , we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC / R services across the country, driven by our values of Quality, Integrity, and Value . With 2,000+ team members and growing, we’re proud to be America’s largest HVAC / R service provider — and we’re just getting started.

Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher , you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.

What You’ll Be Doing

As a Dispatcher at Nextech, you’ll be the linchpin of field service operations. You’ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.

Your responsibilities will include :

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verifying technician check-ins / outs and confirming IVR compliance
• Ensuring technicians have the correct parts and POs to complete jobs successfully
• Providing world-class support to internal teams and customers — always with professionalism and urgency
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region

This is a role that requires precision, adaptability, and a strong commitment to excellence.

What Makes Nextech Different?

We believe when you take care of your people, they take care of everything else. Here’s what sets us apart :

Professional Growth :   Paid training, certification support, and education reimbursement

Outstanding Benefits :

Generous Time Off :

Min Compensation

USD $15.00 / Hr.

Max Compensation

USD $22.00 / Hr.

What We’re Looking For

We’re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.

Physical Requirements

This role is office-based and requires the ability to :

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Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics.