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Front Desk Agent

Front Desk Agent

IdeaboxproLos Angeles, CA, US
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Job Position : Front Desk Agent

Location : Los Angeles, CA

Salary : $36,000 - $46,000 per year

About Us :

At Ideaboxpro , we are a leading provider of innovative technology solutions.

We specialize in creating cutting-edge products that help businesses optimize their operations and reach new heights.

With a dedicated team of professionals, we are committed to delivering exceptional customer service and creating value for our clients.

Join our dynamic team and be part of our exciting growth!

Job Description :

We are seeking an enthusiastic and professional Front Desk Agent to join our team and help create a welcoming atmosphere for our guests.

As the first point of contact for visitors, the Front Desk Agent plays a vital role in delivering exceptional customer service, ensuring each guest has a memorable and pleasant experience.

Responsibilities :

  • Greet and welcome guests in a friendly and professional manner.
  • Manage the check-in and check-out process efficiently while ensuring guest satisfaction.
  • Answer phone calls, emails, and in-person inquiries with accurate information regarding services and amenities.
  • Handle guest complaints and requests promptly, maintaining a positive and helpful demeanor.
  • Maintain a clean and organized front desk area and lobby to promote a welcoming atmosphere.
  • Process reservations, changes, and cancellations through our booking system.

Benefits :

  • Health, dental, and vision insurance.
  • Paid vacation and sick leave.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

    • Skills :

  • High school diploma or equivalent; additional education in hospitality is a plus.
  • Previous experience in a customer service role, preferably in hospitality or hotel settings.
  • Strong communication skills, both verbal and written, to interact effectively with guests and team members.
  • Ability to work flexible hours, including weekends and holidays.
  • Proficiency in using hotel management software and Microsoft Office Suite.
  • Excellent problem-solving abilities and keen attention to detail.
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    Front Desk Agent • Los Angeles, CA, US